PRIVACY POLICY - last updated 30.11.2025

1. Purpose of This Policy

This Privacy Policy explains how The Growth Collective Coaching (“the Coach”, “we”, “us”) collects, uses, stores, and protects your personal data in line with the General Data Protection Regulation (GDPR) and French/EU law.

Your privacy matters — this policy makes it clear, simple, and transparent.


2. Who We Are

The Growth Collective Coaching provides:

  • executive coaching

  • leadership performance coaching

  • sparring partner sessions

  • corporate coaching programmes

  • workshops and facilitation

  • digital tools and assessments


We act as the data controller for the personal information you provide.


3. What Personal Data We Collect

We may collect and process the following types of personal data:


A) Contact & Identity Data

  • Name

  • Email address

  • Phone number

  • Job title

  • Company name

  • Postal address


B) Coaching Information

  • Goals and challenges

  • Notes from sessions (written by the coach)

  • Assessments (Time Audit, Energy Audit, Reset Wheel, ScoreApp results)

  • Reflections, forms, and documents you choose to share


C) Communications

  • Emails

  • WhatsApp messages

  • Voice notes

  • Scheduling information

  • Call summaries / transcipts (if authorized)


D) Technical Data

  • IP address

  • Device Browser information

  • Website usage data (via analytics cookies)


E) Payment Information

(Processed securely by third-party providers)

  • Stripe

  • PayPal

  • Bank transfer details

  • We do not store your full card details.


F) Corporate Coaching (If applicable)

  • Employer details

  • Sponsor contact details

  • Attendance data

  • Optional 360 or stakeholder feedback

4. How We Collect Personal Data

We collect data when you:

  • complete an intake form

  • book sessions

  • complete a ScoreApp quiz

  • send emails, WhatsApp messages, or voice notes

  • attend coaching sessions

  • complete assessments

  • interact with our website

  • process payments and invoices

5. Why We Collect Your Data (Legal Basis)

A) To deliver coaching services

  • managing sessions

  • providing support between sessions

  • developing your coaching plan

  • keeping accurate notes (ICF ethical requirement)


B) To communicate with you

  • scheduling

  • session reminders

  • resources

  • follow-up summaries

  • support messages


C) To operate the business (legitimate interest)

  • invoicing

  • accounting

  • contract management

  • legal obligations


D) To improve your experience

  • reviewing your progress

  • analysing ScoreApp results

  • coaching supervision (anonymised only)


E) With your consent

  • newsletters

  • marketing content

  • testimonials


Consent can be withdrawn anytime.

6. Confidentiality & Coach Supervision

All coaching content remains confidential.

However, for professional coaching standards, the Coach may discuss anonymised themes with a qualified supervisor.

Your identity is never shared in supervision.


7. AI Devices & Recording Tools

To maintain privacy:

  • Siri, Alexa, Google Assistant, or similar AI devices must be switched off during sessions

  • Automatic or AI-driven recording software must not be used.

  • Sessions may only be recorded with explicit consent from both parties


8. How We Store Your Data

Your data may be stored securely in:

  • Google Workspace (email, docs, calendar)

  • Zoom (if sessions are recorded with consent)

  • WhatsApp (end-to-end encrypted)

  • ScoreApp (quiz results)

  • Stripe / PayPal (payments)

  • Acuity / Squarespace (scheduling)

  • Notion (contract PDFs, not client content)

  • Password-protected folders or cloud drives


All systems are protected using strong passwords and two-factor authentication where available.

9. How Long We Keep Your Data

We retain your data only for as long as needed:

  • Session notes: up to 6 years

  • Contracts, invoices, financial records: 6–10 years

  • Emails & WhatsApp messages: up to 3 years

  • ScoreApp results: until you request deletion

  • Marketing consent: until you unsubscribe


You may request deletion of your data at any time (unless required for legal or accounting obligations).

10. Sharing Your Data

We do not sell or share your data with third parties.

Your data may only be shared with:

  • Legal authorities (if required by law)

  • Payment processors (Stripe, PayPal)

  • Supervisors (anonymised content only)

  • Corporate sponsors (attendance + high-level themes only, unless otherwise agreed and with your knowledge and consent )


You will always be informed when sharing is required or appropriate.

11. Your GDPR Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Erase your data (“right to be forgotten”)

  • Object to processing

  • Restrict processing

  • Request a copy of your data

  • Withdraw consent at any time

  • complain to a regulator

To exercise your rights, contact:

andrew@thegrowthcollectivecoaching.com

12. Marketing & Newsletter Consent

If you sign up for emails, we will only send:

  • updates

  • new content

  • coaching insights

  • programme announcements


You can unsubscribe anytime with one click.

We do not add clients to marketing lists without consent.


13. Cookies & Website Tracking

Our website may use cookies for:

  • analytics

  • performance tracking

  • user experience

You can disable cookies in your browser settings.

14. Security Measures

We take your privacy seriously and use:

  • encrypted systems

  • secure cloud services

  • two-factor authentication

  • password management

  • restricted access

  • regular audits and reviews

  • limited-access environments

If a data breach ever occurs, you will be notified as required by GDPR.


15. Third-Party Services

We use trusted GDPR-compliant third-party tools:

  • Zoom

  • WhatsApp

  • Google Workspace

  • ScoreApp

  • Acuity

  • Stripe / PayPal

  • Canva

  • Squarespace (if used for website/forms)

Each provider has its own privacy policy.

16. Changes to This Policy

This Privacy Policy may be updated from time to time.

The updated version will be available on the website with the latest revision date.


17. Contact

For questions, data requests, or concerns:


Andrew Henry

The Growth Collective Coaching

Email: andrew@thegrowthcollectivecoaching.com

Website: www.thegrowthcollectivecoaching.com